Help & documentation

Roles, members & volunteers

How people, memberships, roles and screening fit together — and the difference between a member and a volunteer.

Holds & reservations

How the hold queue works — notifications, the pickup window, and how renewals interact with reservations.

Member toy reviews

How borrower reviews work — who can review, anonymity, publish-first moderation (hide/report), and where ratings appear.

Toy recommendations

How the member "recommended for you" shelves and the staff acquisition/retirement advisor work — and the privacy lines around them.

Loans, due dates & renewals

Borrowing end to end — how due dates are set, renewals and their limits, overdues, and returns.

Memberships & renewals

Membership types as templates, how a household’s membership starts/expires/renews, fees, and the volunteer rate.

Fees & payments

The kinds of fees, fee rules, recording payments and balances, waiving vs refunding, and your ToyHive subscription.

Bonds (how they’re held & returned)

What membership and party-hire bonds are, when each is returned, and how the refund works (ledger credit vs money movement).

Rostering & sessions

Sessions, signing up to the roster, the shift-time permission bundles, and session leaders.

Catalogue & reporting an issue

The shared catalogue, provenance badges, improving a record via fork/propose, and reporting/flagging issues.

Editing the shared catalogue

What belongs in a shared toy record, and when to keep a private copy instead.

Toy bundles

Combining several products into one loanable item — building a bundle, and how its photos, pieces and safety facts combine.

Toy tags & borrowing limits

Labelling toys along several axes at once (Outdoor, Large, Baby…), and capping how many of a tag a household can borrow.

Printing labels & sponsors

Label types and sizes, the always-on safety warnings, the optional extras (logo, manual QR, sponsor line, tag icons), and setting up sponsors.

Safety recalls & battery service

Triaging recalled copies (where each one is, telling the household, marking handled, retiring an on-loan copy) and keeping battery-powered toys serviced.

Activity log

How to filter the activity feed and inspect before/after details when investigating a change.

The guided tour

The short first-use tour of the app — when it appears, why some steps are hidden, and how to replay it.

Grants & acquittals

Tracking an awarded grant, attributing spend (invoices, toys, and spend lines), the acquittal screen and pack, deadline reminders, and who can use it.

Community catalogue moderators

What the catalogue team can see and do, the conflict-of-interest rule, the fact they never see private library data, and how someone becomes one.

The Share studio

Generate ready-to-post captions and branded images from your library data, plus Facebook event packs, public event pages and the monthly digest draft — with sponsor and grant acknowledgments kept automatically.