Help

Wallet member cards (Apple & Google)

Members can carry their member card in Apple Wallet or Google Wallet, next to their bus pass and their coffee card — the same QR code the desk scans today, on the lock screen.

What it is

One card per adult, because the code is per adult: a household with two grown-ups gets two cards, exactly as the printed member cards do. Volunteers get the same card — the desk identity is the same either way.

The card shows:

• your library's name, logo and brand colour (the ones from Settings → Branding);
• the member's name;
• Valid through — the last day their membership is good for;
• their membership type;
• the QR code, with the code printed underneath for the days a screen won't scan.

On the back: your contact email, a link to the member portal, and a line about renewals.

Nothing else. No address, no children, no balance — a wallet card shows no more than a volunteer sees when they scan someone in.

Turning it on

Settings → Membership types → Wallet member cards. That is the whole setup: no accounts to create, no certificates to upload. ToyHive holds the Apple and Google credentials for the whole platform, so if the pane says wallet cards aren't configured yet, that is our side and not yours — the switch starts working the moment they are in place.

Once it's on, members see Add to Apple Wallet and Save to Google Wallet under the QR code in their portal ("My QR"), and the same two links ride along on the welcome and renewal emails so a new member can add the card from the phone the email arrived on.

Renewals, and the one wrinkle

The QR code never changes, so a card added once keeps working at the desk forever — including after a renewal, and including for a lapsed member who rejoins.

The only thing that can go stale is the Valid through date:

• Google cards update themselves. Renew a membership — at the desk, through the portal, or automatically — and the card in the member's phone catches up within a minute or two. A membership that ends is greyed out, rather than left showing a date that has passed.
• Apple cards don't, not in this version. The card stays valid and scannable, but its date is the date it was added. The back of the card says so and points at the portal, where re-adding it takes a tap.

A closure that extends everyone's membership moves every date at once — Google cards follow that too.

At the desk

Nothing changes. Scan the phone the way you scan the portal's QR code today, and if a screen is cracked or too dim, type in the code printed under it.