Data deletion instructions

You can ask us to delete your ToyHive account and the personal information associated with it at any time. Either:

• Email [email protected] from the email address on your account with the subject “Delete my data”, or
• Ask your toy library’s administrators, who can remove your membership records.

We will confirm your request and complete the deletion within 30 days. Records we are legally required to keep (for example payment records required for tax purposes) are retained only as long as the law requires.

Signing in with Facebook or Google only shares your name, email address, and profile picture with ToyHive. To disconnect ToyHive from your social account, remove it in that platform’s settings (on Facebook: Settings & Privacy → Settings → Apps and Websites). Then send us a deletion request as above and we will erase the profile details we received.

To disconnect your library’s Facebook Page or Instagram account from ToyHive, log in to your ToyHive account, go to Settings > Social posting, and select “Disconnect”. This immediately severs the connection: nothing further is published, and the stored Page access tokens are never used again.

Alternatively, email [email protected] to request full account erasure. We will delete your data within 30 days, subject only to records we are legally required to retain.

Your sign-in account, profile details, and personal membership records held for you. Your library’s operational records (for example anonymised loan history) may be kept in de-identified form. See our privacy policy for how we handle personal information generally.