Activity log
The activity feed is the library's plain-English record of significant changes.
Finding an event
Open Settings → Activity. Filter by an area such as Loans, Payments, Members or Inventory, choose the team member involved, or narrow the feed to a date range. Use Show more to continue back through older events.
Not every entry has a staff actor. Actions a member takes themselves — joining online, renewing a loan from the portal — appear as A member (online), and things ToyHive does automatically — accruing overdue fees, expiring an uncollected hold, renewing a membership on a saved card, sending the day's reminders — appear as ToyHive (automatic). Both can be selected in the person filter, so you can review exactly what the automation did. If a toy or household has since been deleted, the event remains in the record but the deleted item is no longer linked.
Edits to an adult or a child say which details changed (for example "phone, SMS reminders turned on") but never the details themselves. Where staff gave a reason — suspending or closing an account, cancelling or reopening a membership, deleting a household, correcting a due date or membership dates, undoing a return, waiving a charge or fee, voiding a waiver, writing off a missing piece, recording or requesting a refund, refunding a gift voucher, cancelling a party hire — the reason is shown in the sentence only to team members who can see members' personal details. The reason itself is kept beside the log rather than in it, so it can be erased with the rest of the family's data. These reasons never appear on the member's own ledger or statement, which say only what happened ("Waived by the library", "Refund paid in cash").
If a library's data has been anonymised, an invitation is shown as "member portal invitation" or "team invitation" — the address it went to has been erased.
Forensic details
The sentence is intended for everyday use. Administrators investigating a change can select Show details on an event to see the record ID and the stored before/after values. These values are audit evidence and can be more technical than the feed itself.